The financial sector faces many unique challenges when it comes to data collection, customer relationships, and security. Fintechs have revolutionized this sector, making it more agile than ever before. 

Traditional financial service providers now find themselves at the crossroads of digital transformation. They’ve recognized big changes are needed if they want to keep up. 

Robotic Process Automation (RPA) is one solution that is gaining traction within the financial services sector. This technology enhances productivity and business efficiency, allowing internal teams to focus their attention on high-priority tasks.

Wealth Summit has always prided itself on offering a high-quality service, complete with an exceptional customer experience. But they were finding it increasingly difficult to create value-driven quarterly reports for their clients. 

Find out how Wealth Summit was able to implement an RPA solution, cut labor costs, and create personalized quarterly reports at scale that focused on the individual customer experience.

About Summit Wealth 

Summit Wealth is a financial consulting service provider that works in several key financial services industries, including insurance, pension and benefits, and financial and estate planning.

The Problem

Summit Wealth was dealing with an increasingly high volume of time-consuming tasks related to generating high-value quarterly reports. This task was decreasing productivity as it required the attention of key members of the Summit Wealth team. The large influx of reports was putting a strain on labor and ultimately led to missed deadlines, which were directly impacting the customer experience.

Summit Wealth needed an IT partner that could provide RPA solutions to speed up the repetitive tasks involved in generating reports and free up labor for more demanding tasks like personalized reporting across the board. Without compromising customers’ privacy, they needed a solution that would improve efficiency and lower operational costs.  

The Solution

Summit Wealth partnered with Tangentia to implement an RPA system that could streamline quarterly report generation.

Tangentia implemented an RPA solution that optimized personalized reporting through automation. With data on employee workflows and extensive knowledge of the finance industry, Tangentia was able to customize an RPA solution that would fast-track reports through automatic data capture processes. 

The automated bot created a unique client-based solution that would navigate the appropriate websites and transfer data into a variety of templates in order to produce a client-ready report. All employees had to do now was do a quick edit and send it off for approval.